Refund policy
We at SGT Spares India (Shree Ganesh Technologies) are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the process for returns and refunds for items purchased from www.sgtsparesmumbai.com.
1. Return Window You have 14 calendar days to return an item from the date you received it. All items are eligible for a return; there are no final sale items.
2. Eligibility for a Return To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. The item must be accompanied by the original receipt or proof of purchase.
3. How to Initiate a Return To begin the return process, please contact us within the 14-day window. You can reach us by:
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Phone: +91 9967627365
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Email:
info@sgtsparesmumbai.com
Please provide your order number and the reason for your return. Our team will guide you through the necessary steps.
4. Return Shipping We offer free return shipping for all eligible returns. Once your return is approved, we will provide you with a pre-paid shipping label and instructions on how to send the item back to us.
5. Refunds Upon receiving your returned item, our team will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a full refund to your original method of payment. There are no restocking fees deducted from your refund. You will receive the credit within 7 business days after we receive and approve your returned item.
6. Contact Us If you have any further questions about our return and refund policy, please do not hesitate to contact us.